Privacy policy

Who we are

UniversitySwitch is a guidance service for international students, operating at universityswitch.com. For any question about this policy or your data, email info@universityswitch.com.

What we collect

We collect two kinds of information, and only two.

What you tell us

When you send the enquiry form on our contact page, the cashback application or the partner form, we receive what you typed.

The WhatsApp buttons open a chat with us in WhatsApp, with a short first message that names the page you were reading. Nothing reaches us until you press send. What you send is delivered through WhatsApp and is subject to WhatsApp's own privacy policy as well as this one.

What your browser sends

Our host records standard server logs, including IP address, browser type and the pages requested. If you accept analytics and marketing cookies, the Meta Pixel also records your visit. If you decline, it is not loaded at all.

We do not run user accounts, we do not ask for passwords, and we do not process payments on this site. We never ask for your passport number, bank details or visa credentials through this website. If anyone claiming to be us asks you for those through a web form, it is not us.

Cookies and tracking

The site sets no advertising or analytics cookies until you accept them. The banner shown on your first visit is a genuine choice and declining is fully functional — the site works the same either way.

• Essential storage. We remember your cookie choice in your browser's local storage so we do not ask again. This is not shared with anyone.
• Meta Pixel. Loaded only if you accept. It tells Meta that a browser visited certain pages, which we use to understand which guides lead to enquiries. Meta may link this to a Facebook or Instagram account.
• Google Analytics. The tag exists in our pages but is not configured with a live measurement ID, so no analytics data is currently collected. If we activate it, it will be gated behind the same consent choice.

You can change your mind at any time using the cookie settings link, which is also in the banner.

Who receives your information

• FormSubmit delivers form submissions to our email inbox. Your form data passes through their service.
• WhatsApp and Meta receive your message and phone number if you message us on WhatsApp, and receive pixel data if you accepted cookies.
• Hostinger hosts the site and processes server logs.

We do not sell your data. We do not share it with universities or agents without you asking us to. If a consultation reaches the point where we would introduce you to an institution, we ask you first.

We may be compensated by partner institutions through referral commissions if you enrol. That never changes what we tell you about a university, and it is disclosed on our About page.

How long we keep it

Enquiries stay in our email inbox and any connected CRM for as long as we are helping you, and for up to two years afterwards so we can pick up a conversation you return to. Server logs are retained by our host on their own schedule. Ask us to delete your enquiry and we will.

Your rights

Wherever you live, you can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@universityswitch.com and we will respond within 30 days.

If you are in the UK or the European Economic Area, the UK GDPR and GDPR give you those rights formally, plus the right to object to processing, the right to data portability, and the right to complain to your national supervisory authority. Our lawful basis is your consent for cookies, and legitimate interest or your explicit request for handling an enquiry you sent us.

Children

This site is aimed at prospective and current university students. We do not knowingly collect information from anyone under 16. If you believe a child has sent us information, email us and we will delete it.

Changes

If we change how we handle data we will update this page and the date at the top. Material changes to cookie use will re-prompt your consent choice.